In February ISG (Information Services Group), a leading global technology research and advisory firm, published their'ISG Provider Lens Intelligent Automation – Solutions & Services' report. This Quadrant Study provides business leaders and decision makers with an overview of the market and an analysis of vendors' product capabilities, industry expertise, and strategic partnerships. The report includes a comparison of 19 conversational AI vendors against a robust set of market-driven criteria. Implementing conversational AI is an important piece of an organisation's digital experience strategy and partnering with the right vendor is key. Independent reviews, like this one from ISG, can help companies with their vendor selection process.